Zandra-May B.

General Virtual Assistant

I am a Customer Support Specialist and Virtual Assistant with over nine years of experience specializing in e-commerce operations. Throughout my career, I have supported more than 50 brands—both through agencies and direct client partnerships—delivering reliable email, chat, technical, and administrative support. I am highly proficient in industry-standard tools, including Shopify, Zendesk, Gorgias, and Richpanel, allowing me to streamline operations and elevate the customer experience. Core Areas of Expertise: 1. Omnichannel Support: Managing customer inquiries seamlessly via chat and email. 2. Order Management: Resolving product questions, shipping issues, returns, and exchanges. 3. Shopify Administration: Processing refunds, replacements, and real-time order updates. 4. Logistics Coordination: Partnering with suppliers and couriers to track lost or delayed shipments. 5. Data Integrity: Maintaining accurate customer records and organized support ticket queues. As a reliable and detail-oriented professional, I view every client relationship as a true partnership. My goal is to drive long-term business growth by consistently delivering exceptional service. I am fully equipped for remote work and available for full-time opportunities.