May Anne Dexie R.

Hi, I’m Dexie 👋 — an E-Commerce Virtual Assistant, Customer Support Specialist, and Founder Support VA with 6+ years of experience helping CEOs, founders, and online business owners manage their day-to-day operations and deliver exceptional customer experiences. I specialize in taking care of the behind-the-scenes work that keeps an e-commerce business organized, efficient, and running smoothly—so you can spend more time growing your business. ✨ What I Can Help You With: 🛍️ E-Commerce & Shopify Support • Shopify, Amazon, Etsy & eBay order management • Order processing, fulfillment, refunds & returns • Product and customer account management 📧 Customer Support • Email, chat & ticket support • Customer inquiries, complaints & escalations • Gorgias, Zendesk, Front & Gmail • Customer retention and issue resolution 💳 Payments, Billing & Dispute Management • Invoicing and payment support • Stripe, PayPal, Authorize, Airwallex, WHOP, PayArc and ShopPay • Refunds, disputes & chargeback management 📊 Admin, CRM & Business Operations • CRM management and data organization • Salesforce, Asana, Monday, Trello, HubSpot & Notion • Spreadsheet management and workflow coordination • Process improvement and administrative support 🚚 Logistics Support • Shipmonk, J&J, Parcel Panel, Australia Post & Interparcel • ReturnGo and returns coordination • Order tracking and delivery support 🏡 Airbnb & VRBO Support • Guest communication and customer service • Booking coordination • Property and operations support 📝 SOPs & Process Improvement • Creating and maintaining Standard Operating Procedures (SOPs) • Streamlining workflows and improving team processes • Supporting and coordinating remote teams Why Work With Me? Clients describe me as reliable, proactive, organized, adaptable, and easy to work with. I learn new systems quickly, take ownership of my responsibilities, and focus on finding practical solutions rather than simply identifying problems. Whether you need a Shopify Virtual Assistant, E-Commerce Customer Support Specialist, Operations VA, Executive/Founder Support VA, or E-Commerce Operations Assistant, I can help take repetitive and time-consuming tasks off your plate. 🚀 My goal is simple: keep your business organized, your customers happy, and your operations running seamlessly. Let’s work together and give you more time to focus on what matters most: growing your business.