Robert C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I'm an ITIL V3-Certified IT Professional with solid MSP experience. Having at least 15 years of working experience as Helpdesk and Systems Administrator in different enterprise/industries, I have a strong customer and technical skills earned from working across mixed professional environments such as MSP, BPO/Shared Services, Banking, Logistics & Technology. I was previously involved in the implementation of enterprise systems tools, customer service tools and staff training/mentoring. I have a high level of adaptability and could learn new concepts quickly. My key skill areas are: -Strong IT Software/Hardware troubleshooting skills -Active Directory -Enterprise monitoring tools administration -Citrix XenApp administration -Windows Server 2008/2012 administration -Office365, GoogleSuite and Windows 7/10 -MS Outlook/Exchange / Lotus Notes -Enterprise Systems administration (HP CAE and Symantec SEP) -Windows Powershell querying and script building -Printer/PC Software/Hardware Support -DNS and DHCP Server administration -MacOS management and troubleshooting; iOS, Android -Basics of AWS/Azure Experience in the following MSP/Infrastructure Software: *IT Management Software - Kaseya, Autotask ServiceDesk, Connectwise, ITGlue *Backup Tools - Altaro Backup, Autotask Endpoint Backup *Cloud Drive - OneDrive, GoogleDrive, Autotask Workplace *VOIP Systems - 3CX, Yealink *Remote Support Software - LogMeIn, Teamviewer, Google Remote, Splashtop, ScreenConnect *Firewall - Sophos, Cyberoam, PFSense, Dell SonicWall (NetXtender) *Antivirus - Malwarebytes, Webroot SecureAnywhere, Sentinel, Eset *VM - HyperV, VSphere Support Experience in the following: *Intuit Quickbooks (Account Desktop 2018) *Worldocx *Labelview 2018 (Zebra Barcode Scan) *Datamotion SecureMail *Sage 50 Accounting *Evo ERP *FlowCrypt *eClinicalWorks *Dexis Imaging *Thomson Reuters *AthenaNet *EagleSoft 18 *EZ Office *GrainTrac by Vertical Software