Natasha B.

Operations Manager | Project Manager | Legal Operations Specialist

As an Operations, Legal Operations, and Project Management professional with 15+ years of experience, I help businesses streamline processes, improve efficiency, manage complex projects, and create scalable systems that drive growth. My background spans legal services, technology, healthcare, insurance, educational organizations, startups, and professional services. Throughout my career, I have successfully managed cross-functional teams, implemented operational improvements, coordinated stakeholder communications, and delivered projects on time and within budget. I bring a unique blend of operational leadership, legal support, and project execution expertise. My experience includes: • Operations Management & Process Improvement • Legal Operations & Paralegal Support • Project & Program Management • Client & Account Management • Contract Administration & Document Management • Business Process Automation • Team Leadership & Training • Budget Management & Resource Allocation • Stakeholder & Vendor Management • Strategic Planning & Workflow Optimization As a Legal Operations professional and Certified Paralegal, I have extensive experience with case management, legal research, document drafting, contract management, discovery support, estate planning documents, litigation preparation, and electronic document management systems. As an Operations and Project Manager, I have led initiatives ranging from startup support and marketing campaigns to operational transformations and cross-functional projects. I specialize in building efficient workflows, developing SOPs, implementing scalable systems, and ensuring teams have the tools and processes needed to succeed. I am highly proficient in Microsoft 365, Google Workspace, Monday, Asana, Smartsheet, Salesforce, HubSpot, MyCase, Airtable, Trello, Zoho, Dubsado, Basecamp, Miro, Slack, Lucidchart, and other CRM and project management platforms. Whether you need help managing operations, coordinating projects, supporting legal teams, improving processes, or creating organizational structure, I bring a proactive, detail-oriented approach focused on delivering measurable results and exceptional client experiences.