Lavinia E.

Quality Assurance Analyst | Content Moderation for Trust & Safety

Hi there! I’m a registered nurse here in the Philippines, but I’ve been in content moderation for Trust & Safety for 13 years, including 10 years in QA. I also have 3 years of experience in customer service, mainly email and live chat. I've listed the highlights of my skills/experience below: - Experienced in reviewing and evaluating content moderation decisions for accuracy, policy compliance, and quality standards. - Skilled in conducting quality audits. - Strong understanding of community guidelines, trust & safety policies, and escalation procedures. - Detail-oriented with high accuracy in assessing performance and ensuring SLA/KPI compliance. - Experienced in providing actionable feedback, coaching, and calibration support to moderation teams. - Capable of handling sensitive and high-risk content while maintaining professionalism and confidentiality. - Strong analytical and decision-making skills in fast-paced, high-volume environments. - Collaborative team player with experience working alongside operations, training, and policy teams. - Familiar with QA tools, spreadsheets, dashboards, and ticketing systems used in moderation operations. - Demonstrated ability to maintain consistency and fairness in content review processes. - Knowledgeable on basic computer skills (Word, PowerPoint, and Excel) and with a working knowledge of the internet (Tools such as Zendesk, Gorgias, Ontraport, Jotform, J.M. Field Marketing, Athena, Gemini, ChatGPT, and Google Workspace). Feel free to message me for any job opportunities. Thanks!