Faith Fortesa Tabar R.

Managing short term property rentals and API integrations between Airnbnb, VRBO and Booking.com. Maintaining 100% response rates creating happy guests and outstanding reviews. Experienced Customer Service Representative. Worked with Amazon, responded to order tracking inquiries and replacements. Provided excellent customer service satisfaction and complaints resolutions for UK customers. Experienced Technical Support Representative for Comcast High Speed Internet and Cable. Provided effective and detailed remote troubleshooting and resolutions to cable and internet connections. Coordinated service calls and technician appointments. Billing Analyst. Analyzed complex billing data and product codes, worked on consolidation and performed reconciliation of customer transactions. Fraud Prevention and Claims Analyst for SunTrust bank. Established and monitored key risk indicators, implemented corrective action plans to mitigate risks. Analyzed transactions, internal reports, and financial information for potential fraud risks. Worked in making reports of significant risks and recommendations. Experienced project and event coordinator. I have successfully planned and coordinated exhibits and weddings. Formulated effective project timeline and sourced cost-effective suppliers. Experienced Virtual assistant and Airbnb communications specialist. Able to perform data entry, research, property rental management and listings. Provides effective communication with guests via e-mail, chat and phone. Increased customer satisfaction and rated 5 star in guest communication. Familiar to varied property management systems to provide effective rental pricing, increase occupancy and possibility of returning guests. Managed social media communications. Versatile and able to multitask to make sure clients reach company goals. Proficient in Microsoft Word, Excel, Powerpoint, Canva, Google Sheets and Google Docs.