Jacqueline B. C.
20+ Year Skilled Customer Support Guru (Email, Live Chat, Phone)
With over 20 years of experience in customer support, I have built a strong and well-rounded skill set across inbound and outbound calls, email and chat support, data entry, technical support, and eCommerce operations. My background also includes creative and people-focused roles such as wedding consulting, coaching, basic video editing, and light Photoshop work. Through consistent performance and leadership, I was entrusted with a Team Lead role. I bring extensive experience working with U.S.-based startups and established companies, including Sun Home Sauas, CheckOmatic, Tomoson, FabFitFun, Convergys, Stream, BlueBox Weddings, RAD, GlossyBox, Dr. Sky, Art Site by Luis, and more. I thrive in fast-paced environments and enjoy continuously honing my skills while contributing to business growth through excellent customer support. What truly drives me is helping customers feel heard, supported, and satisfied. I take pride in finding effective solutions and creating positive experiences that build trust and loyalty. Seeing a business grow as a result of strong customer care is incredibly fulfilling for me. I am highly familiar with a wide range of tools and platforms, including Zendesk, Gorgias, Shopify, Slack, CRMs, payment and shipping systems, Microsoft Office, and Excel. I am computer-savvy, a fast learner, and experienced in teaching back processes, facilitating focus group discussions, and handling diverse responsibilities with confidence. I am seeking a long-term opportunity to provide consistent, high-quality support and grow alongside the team. You can count on me to be dedicated, flexible, patient, personable, and reliable. Customer service is not just a skill for me, it’s something I genuinely enjoy and take pride in. 📌 Core Expertise ✔️ ✔️ Shopify (Orders, Cancellations, Refunds, Replacements, Modifications) ✔️ ✔️ Customer Support (Email & Chat) ✔️✔️ Data Entry & Database Management ✔️✔️ eCommerce Operations ✔️ Lead Generation ✔️ Social Media Support ✔️ Amazon & Alibaba Support ✔️ ✔️ Slack & Team Collaboration Tools 📌 Software & Tools Zendesk | Gorgias | CRM Systems | Microsoft Office | Excel | Zopim ShipStation | Recurly | Freshdesk | WordPress | Vegas Pro Photoshop (Basic) | SugarCRM | LoyaltyLion | Odoo | HelpScout | Zoho Mail