Jenny May N.

Hi! I’m Jenny, an E-commerce and Social Media Virtual Assistant with 3 years of hands-on experience helping online brands grow through product listings, content creation, customer support, and social media engagement. I also have 10+ years of Human Resources experience and am a Certified Human Resource Associate. I offer HR as a support-level service, including policy writing, HR research, and general compliance support for Philippine and U.S. labor contexts. If you need someone who can manage your online store, create content, engage your audience, and provide excellent customer service while keeping your processes organized, I’d love to help! E-COMMERCE AND CUSTOMER SERVICE — PRIMARY FOCUS - Product listing creation, including SEO titles, descriptions, tags, and pricing - Marketplace listing setup and product uploads - Product research and content writing - Order checks, fulfillment coordination, and supplier communication - Customer service, including email support, order issues, refunds, chargebacks, and replacements - Social media message management - Graphics for products and social media SOCIAL MEDIA AND CONTENT CREATION - Content planning and calendar creation - Caption writing and hashtag research - Social media scheduling and posting - Comment and message management - Community engagement and product updates - Social selling and outreach - Short-form content ideas and basic editing support HR SUPPORT — 10+ YEARS OF EXPERIENCE - Recruitment and candidate sourcing - Applicant screening and interview coordination - HR policy development and SOP writing - HR research and process updates - General HR compliance support for Philippine and U.S. labor contexts - Payroll, timekeeping, and employee database management - Benefits coordination and HR administration - Onboarding support and employee engagement TOOLS I USE - Communication and project management tools - Productivity and administrative software - E-commerce and online marketplace platforms - Customer support and ticketing systems for managing email tickets, customer messages, and support inquiries - Graphic design and content creation tools - Social media scheduling and management tools - Recruitment and candidate sourcing platforms - Scheduling and timekeeping systems INDUSTRY EXPERIENCE E-commerce, Virtual Assistance, and Social Media: - Gardening, live plants, and seedlings - Wigs and hair extensions - Events and lifestyle - Beauty / Skincare Products - Pet accessories Human Resources: - BPO and call centers - Construction and architectural firms - Healthcare and Hospital - E-commerce WHY WORK WITH ME? - 3 years of e-commerce, content creation, and social media experience - Certified Human Resource Associate with 10+ years of HR experience - Top Rated freelancer on Upwork - Strong communication skills and a focus on long-term client relationships - Organized, reliable, and detail-oriented LET’S WORK TOGETHER! I’d love to support your business with e-commerce operations, content creation, social media management, customer service, and HR support. Feel free to message me here on Upwork to discuss how I can help your business grow!