Jenny May N.

E-commerce VA | Shopify & Social Media | HR Support (Certified)

Hi! I’m Jenny — an E-commerce & Social Media Virtual Assistant with 3 years of hands-on experience helping online brands grow through optimized Shopify listings, content creation, customer support, and social media engagement. I also bring 10+ years of Human Resources experience and I’m a Certified Human Resource Associate, now offering HR as support-level assistance. I specialize in policy writing, HR research, and compliance for both Philippine and U.S. labor contexts. This blend of E-commerce + HR expertise allows me to support your operations from multiple angles. If you need someone who can manage your store, create content, engage your audience, and deliver excellent service while keeping your processes organized, I’d love to help. 🔹 E-commerce & Customer Service (Primary Focus) Shopify product listing creation (SEO titles, descriptions, tags, pricing) Etsy listing setup + Printful product uploads Product research & content writing Order checks, fulfillment coordination & supplier communication Customer service (email, inbox, order issues, refunds, replacements) IG/FB/TikTok DM management Canva graphics for products & social media 🔹 Social Media & Content Creation Content planning + content calendar creation Caption writing + hashtag research Scheduling & posting (Plann, Tailwind, Pinterest) Replying to comments & messages Facebook group engagement + product updates Social selling & cold outreach Short-form content ideas + simple editing support 🔹 HR Support (Certified HR Associate — 10+ Years Experience) Recruitment & sourcing (LinkedIn Premium / Recruiter Lite) Applicant screening & interview coordination Policy Making & SOP Writing HR Research (best practices, compliance, process updates) Philippine & U.S. Labor Law familiarity (general HR compliance support) Payroll, timekeeping & employee database management Benefits coordination & HR admin tasks Onboarding support & employee engagement 🔹 Tools I Use Slack • Monday.com • Notion • Asana Google Workspace • QuickBooks Shopify • Etsy • Printful • Canva Tailwind • Plann • Pinterest LinkedIn Premium When I Work Webmail 🔹 Industry Experience Virtual Assistance / E-commerce & Social Media: Gardening / Live Plants / Seedlings Wigs & Hair Extensions Events & Lifestyle Human Resources: BPO / Call Center Construction / Architectural Firms Healthcare / Hospital Management E-commerce Why Work With Me? ✔ 3 years in e-commerce, content, and social media ✔ Certified HR Associate with 10+ years HR background ✔ Top Rated on Upwork ✔ Excellent communication & long-term client relationships ✔ Organized, reliable, and detail-oriented Let’s Work Together! I’d love to support your business with e-commerce operations, content creation, social media management, customer service, and HR support. Feel free to reach out anytime!