Clarissa Hana P.

Marketing Operations & CRM Specialist / Executive & Business Support

I am a Marketing Operations and Business Support professional with over 12 years of experience supporting business owners, executives, and remote teams. I started as a Virtual Assistant in 2013 and have worked across administrative support, executive assistance, project management, marketing operations, CRM management, customer support, and content coordination. My current role as a Marketing Executive includes working directly with the company’s marketing agency, coordinating marketing activities and deliverables, reviewing marketing and branding materials, managing CRM and lead processes, and helping keep marketing operations organized. My areas of expertis include: • Marketing operations and project coordination • CRM administration and automation (Pipedrive) • Lead management and enquiry handling • Agency and stakeholder coordination • Branding and content review • Executive and administrative support • Email and calendar management • Community and customer support Tools I regularly use include Pipedrive, Google Workspace, Microsoft Office, Trello, Slack, Canva and Tidio.