Joemaril L.

Are chargebacks, friendly fraud, and PayPal limitations draining your store’s profits? I am a Fraud & Chargeback Resolution Specialist with a 12-year foundation in high-level Customer Service and platform risk analysis (including foundational years inside Upwork’s internal Payment Risk team). Currently operating as a B2B Fraud Specialist, I bridge the gap between technical data defense and master-level customer mediation.I don't just fill out dispute templates—I build ironclad, data-backed rebuttals that win bank arbitrations while fixing the root-cause customer service triggers that cause disputes in the first place. How I Protect and Optimize Your E-Commerce Store: Dispute Prevention & Trend Analysis: I don't just react to disputes—I analyze them. I deep-dive into your historic transaction data to uncover the exact trends causing friction (such as fulfillment delays, geographic fraud spikes, or item mismatches) so you can fix them at the source and lower your dispute ratio. PayPal Dispute Mediation: PayPal gives merchants an initial 20-day window to resolve issues directly with buyers. I leverage my 12 years of customer complaint experience to step in during this phase, addressing customer frustrations and finding solutions before a case escalates into a formal, fee-inducing claim. Evidence-Based Stripe Defense: Drawing from my active B2B fraud experience, I handle the heavy lifting of data gathering. I dig into your transaction logs to harvest device footprints, IP addresses, and tracking data to build structured, honest rebuttals that meet strict bank arbitration criteria.