Susan O.
Customer Service, Emails, Logistics, Answering Calls
- General office administrative Support - Manage support cases, tickets, chargebacks, disputes & claims in Amazon & Shopify. - Manage incoming and outgoing correspondence (emails, mail, memos) - Respond to emails promptly & professionally. - Handle inbound & outgound phone calls. - Handle Shopify updates on order details, tracking, returns, refunds, & create orders. - Communicate with team on daily customer & supplier concerns via Teams. - Process shipments with suppliers on POs via EXW & FOB incoterms. - Handle warranty claims with suppliers. - Scheduling meetings and maintaining calendars - Many other tasks that may be assigned. • Highly organized and resourceful. • Ability to type 50-60 wpm. • Knowledge of Microsoft Office programs, ADOBE, Google Suite & Seller Cloud. Reliable Internet Connection through Rogers together with Shaw 5G Home Internet Hotspot with download speeds of up to 100 Mbps. NO DOWNTIME.
Earnings and projects
Last 6 months ÷ 6
Read daily since Oct 24, under 30 days
Billed in all: $259,983$260k
$6.1k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Tracked from Oct 24, 2026.
Skill rankings: Top 8% in Content Writing
Ranked by MRR among everyone on Upwork with the skill.
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- #6,420Customer Service37,167 freelancers · 🇨🇦 #29Top 17%🇨🇦#29 of 305