Ma Jazene F.

Greetings. Thank you for visiting my profile. My name is Jazene, but you can call me Jazz. I am a registered nurse, both in the Philippines and United States. I worked in the BPO industry from 2006 to early 2023. Trained and certified in the following fields: - Provider Services & Claims representative for Blue Cross and Blue Shield of California, and also Florida. - HIPAA Certified - Case management and quality analist for Wellpoint - Utilization reviewer for Broadspire - Trainer for Mitchell International workers compensation - Workers compensation trained - Basic utilization review trained - ICD 10 Certified - Genesis trained for trainers focused on instructional design and facilitation skills - Trainer for Lifebridge Health - Certified Express communication training - Embark training certified - Certified with Coaching and feedback, interview skills training - Lean six sigma certified - Salesforce customer success and billing - BPO team lead since April 2017, Team Manger since November 2021 I am also very familiar with MS OFFICE and GOOGLE SUITE programs. I worked as a pediatric home health nurse in the state of New Jersey, transitioned to Nurse Educator role. Became a Clinician Success Manager and now functioning as the Clinical Program Lead.