Hiroki O.
TOP RATED Scheduler | Workforce Management | Business Dev | Marketing
ā¢ IELTS Certified | Seasoned Scheduler, Workforce Management Analyst, Real-Time Monitoring, Business Development & Marketing Coordinator ā¢ Supporting operations for clients in the USA (Mobility Service Company, Auto Glass/SkyDive/Tool & Die Company, E-commerce Health & Wellness, Global Freelancing Platform, Digital Satellite TV provider) and Asia Pacific (Worldwide Hotel chains). Top Rated Plus freelancer with 10+ years & 24k+ hours on Upwork. Tools (SaaS) | Specialties: ā¢ Call Center-specific software [Aspect Workforce Management (eWFM), Playvox (Agyle Time WFM), TymeShift WFM, Avaya CMS CentreVu, Real-Time Adherence (RTA), RingCentral] ā¢ CRM and Reporting Tools [Zendesk (Explore), GoodData (Insights), Tableau, Looker Studio, PipeDrive] ā¢ Project Management Tools [Monday.,com, Smartsheet, Asana, Trello, JIRA, Airtable] ā¢ Microsoft Office Suites [Word, Excel, PowerPoint, Outlook] ā¢ Google Workspace [Docs, Sheets, Slides, Forms, Drive, Meet, Hangouts, Chats, Calendar] ā¢ Strong Analytical and Problem-Solving skills ā¢ Keen Attention to Detail ā¢ Team player and customer oriented ā¢ Ability to multi-task and work under pressure in a fast and challenging environment ā¢ Ability to communicate effectively at all levels ------------------------------------------------------------------------------------------------------------------------ Manager & Owner | Lamierda B' Travel & Tours ā¢ Marketing Management [Meta Business Suite (Facebook, Instagram, WhatsApp Business) | Tiktok] ā¢ Photo & Video Editor [Canva | CapCut]