Alena Isabelle D.

Good day! My full name can be a bit of a mouthful, so please feel free to call me Issa. I am an experienced Trust and Safety Specialist with expertise in Marketplace Quality Assurance, Content & Engagement, and Fraud Prevention & Risk Management. Throughout my career, I have contributed to multiple content engagement initiatives and marketplace quality optimization projects, including supporting Upwork's Trust and Safety operations. I have a proven track record of resolving issues efficiently, identifying customer needs, and delivering solutions that strengthen customer satisfaction, trust, and platform integrity. My experience includes monitoring marketplace quality, mitigating fraud risks, enforcing platform policies, and ensuring a safe and positive user experience. I am proficient in Google Workspace, Microsoft Office, Zendesk, and various Content Management Systems (CMS), enabling me to manage workflows effectively while providing organized, high-quality support. I am recognized for being adaptable, dependable, and proactive, with a strong commitment to operational excellence and continuous improvement. As a tech-savvy professional, I quickly adapt to new technologies, software applications, and digital tools. I learn new systems and processes efficiently with minimal supervision and enjoy leveraging technology to improve productivity and solve complex challenges. I would welcome the opportunity to discuss how my skills and experience can contribute to your team's success. Thank you for your time and consideration, and I look forward to connecting with you.