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Apple Mae B.
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Apple Mae B.

Customer Service Expert/ Bookings Assistant/ Administrative Assistant

Hi! My name is Apple and I have over 6+ years of experience working in a customer service role. I have held roles like customer support representative for 5 years handling billing, orders, and technical concerns under Healthnet accounts handling incoming calls from providers and members but usually, we received provider calls from doctors and hospitals. We also handled claims thus, verification of members’ eligibility and coverage were enforced and acted in compliance with the company’s regulation. In addition to that, I also have experience in online teaching in which allowed me to enhance my patience and listening skills. I'll be happy to share my experiences with you personally. What about an e-meeting so you can get to know me better?

🇵🇭Davao, Philippines$6/hr100% JSS4.99 (7)Since Nov 2012

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,408 / 412k
🇵🇭Country#1,548 / 56.3k
Revenue, last 30 days
$517

Last 6 months: $15k

World#61,970 / 412k
🇵🇭Country#13,415 / 56.3k
Total earnings
$98k

Billed in all: $101k

World#40,181 / 412k
🇵🇭Country#5,262 / 56.3k
Per project
$8.2k

$4.8k in the last 6 months

World#20,445 / 412k
🇵🇭Country#4,857 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
12

Across 16 contracts

13% fixed87% hourly
World#183,649 / 412k
🇵🇭Country#15,258 / 56.3k

Earnings, last 30 days

$101k+$517 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$100.5k$101.0k$101.5kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #46Inbound Inquiry1,295 freelancers · 🇵🇭 #19Top 4%
  2. #91Communication Etiquette1,807 freelancers · 🇵🇭 #40Top 5%
  3. #113Order Tracking2,668 freelancers · 🇵🇭 #76Top 4%
  4. #202Customer Satisfaction3,986 freelancers · 🇵🇭 #91Top 5%
  5. #234Phone Support5,089 freelancers · 🇵🇭 #126Top 5%
  6. #451Online Chat Support11,527 freelancers · 🇵🇭 #236Top 4%
  7. #492Email Communication14,123 freelancers · 🇵🇭 #225Top 3%
  8. #558Email Support14,954 freelancers · 🇵🇭 #299Top 4%