Christopher D.

Senior UX Designer for complex B2B SaaS and enterprise software. I simplify high-stakes workflows, modernize legacy UX, and build scalable Figma systems. Backed by $400K+ earned across 56 Upwork projects for teams including Johnson & Johnson and the U.S. Department of Defense. From healthcare and government solutions to fintech and AI products, I design user journeys, high-fidelity Figma prototypes, and scalable design systems that reduce cognitive overload, improve task efficiency, and support faster product development. My work is especially valuable for products where clarity, accuracy, and usability have a direct impact on operations, compliance, and customer success. Specialties - B2B SaaS, enterprise, and modernizing legacy enterprise systems - Diagnosing usability issues for complex workflows for multi-user product experiences - Scalable design systems and no-nonsense Figma component libraries - User journey mapping, usability testing, and UX research - Supporting developer handoff with product specs and accessibility documentation - Writing user stories and acceptance criteria for cross-functional team collaboration Industry experience - Healthcare - Government - AI - Fintech - Enterprise SaaS Selected clients - Johnson & Johnson - U.S. Department of Defense - Monaco Enterprises - Atmos Labs My process - Discover: stakeholder interviews, UX research, workflow analysis, user interviews - Define: user journeys, information architecture, prioritized product problems - Design: rapid wireframes, high-fidelity Figma screens, and interactive prototypes - Validate: moderated usability testing and iterative refinement process - Deliver: scalable components, documentation, accessibility notes, and developer-ready handoff What you can expect - Clear and easy to follow user journeys, workflow simplification, feature prioritization - Low-fidelity wireframes, high-fidelity Figma designs, interactive prototypes for faster product alignment - Usability testing insights with actionable recommendations and prioritized improvements - Scalable component libraries built with maintainability and product scaling in mind - Developer-ready specifications and accessibility notes Why teams hire me - I've led end-to-end UX for enterprise and regulated products where usability errors directly have an impact on operations, compliance, and customer success - I bridge product, design, and engineering to reduce ambiguity, accelerate decision-making, and ship cleaner implementations - I help teams scale design quality through systems thinking, reusable components, and consistent UX standards - I focus on reducing complexity, validating with real users, and designing experiences that teams can confidently build and maintain Availability Remote (Central Time / UTC -5). I am available during US business hours for meetings and collaboration. If you are building a B2B SaaS product with complex workflows, share a brief overview of your product and the main problems you're trying to solve (onboarding friction, complicated workflows, usability issues). I will respond with next steps and how I'd like to approach the problem.