Kevin I.

Automotive E-Commerce Specialist | Tech Support & Operations VA

"I don't just resolve tickets; I optimize digital ecosystems to drive revenue, authority, and retention." With over 15 years of deep expertise across customer service, technical support, and remote operations, I specialize in scaling customer experience (CX) for high-ticket Automotive E-Commerce, Powersports, and Real Estate brands. I excel at bridging the gap between sophisticated, technical products and the end consumer—turning complex technical inquiries into seamless, revenue-driving conversations. Whether handling intricate vehicle fitment questions for major off-road brands or engineering automated marketing workflows, I provide self-directed, high-impact operational support for fast-scaling businesses. 🛠️ Core Expertise & Impact Areas Automotive & Powersports Technical Support: Expert in troubleshooting aftermarket accessories, electrical components, and complex fitment details (OEM/Aftermarket). Experienced in guiding customers through complex diagnostic and installation hurdles. Proactive Sales & Conversion: Specialized in e-commerce recovery strategies, directly converting "abandoned carts" by resolving shipping, freight, or technical compatibility barriers. Operations & Digital Infrastructure: Proven track record optimizing local business visibility (Google Business Profile, localized SEO) and maintaining clean B2B pipelines and CRM hygiene. Process Architecture & Documentation: As a former Product Trainer and Subject Matter Expert (SME), I specialize in building standardized SOPs, training materials, and customer-facing knowledge bases to streamline workflows. 💻 Tech Stack Proficiency E-Commerce & CRMs: Gorgias, Shopify, Zendesk, Zoho CRM, Meta Business Suite Real Estate Platforms: Spectora, Investor Plug, Batch Data & Logistics: Google Workspace / Excel (Advanced data hygiene and structured tracking) AI Integration: Advanced AI tools for automated high-engagement content strategy and administrative efficiency ⚙️ Services I Offer Omnichannel Support: Premium Email, Chat, and Phone Tier 1–2 Technical Support. Order & Logistics Management: Managing high-volume returns, warranty claims, freight issues, and order processing. B2B Referral Marketing: Designing targeted email outreach campaigns and professional digital collateral to expand business networks. Database & CRM Hygiene: Auditing pipelines, organizing buyer lists, and optimizing workflow transparency. I am looking for long-term, high-impact partnerships with brands that value precision, clear communication, and operational efficiency. Let’s connect to discuss how I can make your business support smoother, smarter, and more profitable.