Mugdha S S.

Dynamic Salesforce professional with 13 years of combined experience — 6 years as an independent contractor delivering enterprise Salesforce solutions across industries, and 7 years of pro bono consulting for nonprofit organizations. Certified Salesforce Administrator with deep expertise in Salesforce Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), Nonprofit Cloud and Marketing Cloud. Core Competencies - CRM Architecture - Org setup, data modeling, security model, profiles, roles, permission sets Automation - Flow Builder, Process Builder, Apex triggers (functional review), approval processes Nonprofit Expertise - Non-profit Cloud, NPSP/Nonprofit Success Pack, Donor Mgmt, Grant Tracking, Volunteer Mgmt, Program Mgmt Integrations - Third party App Integrations Reporting & Analytics - Reports, Dashboards, Einstein Analytics / CRM Analytics Change Management - Training, documentation, sandbox management, release planning, user adoption Project Delivery - Agile/Scrum, requirements gathering, gap analysis, stakeholder management Data Management - Data Loader, deduplication, data migration, governance