Ricaurte M.

🌟Top Rated Plus Freelancer with 100% success score for many years. Throughout my career, I have successfully taken on diverse roles as a customer care representative, skillfully managing customer inquiries through email, live chat, and social media support. Resolving complex customer issues is truly fulfilling for me, and I take great pride in my knack for rapid learning, unwavering dedication, and consistently exceeding expectations. Being educated in the US and raised in Panama, I am fluent in both English and Spanish. Moreover, I possess extensive expertise as a proficient translator and a resourceful virtual assistant. Skills: ✅ Rockstar Bilingual Customer Support ✅ Knowledge in multiple systems for email or chat support. ✅ Experience in stressed environments, handling complaints and solving issues. ✅Notion, Slack, Asana, Google, Seller Central, ShipHero etc. ✅Tracking packages , processing new orders, refunds, reservations, etc. ✅Social Media Customer Service ✅Dropshipping Tasks ✅ECommerce customer service ✅Documentation and reports ✅Hotel Reservation Manager