Joan R.

Hi, I’m Joan - a Virtual Executive Assistant and Operations Support professional with 14 years of experience helping business owners, founders, and remote teams stay organized and keep their operations running smoothly. I support clients with executive assistance, administration, project coordination, SOPs, CRM management, reporting, quality assurance, and team operations. I can step into an existing business, learn the systems quickly, organize moving parts, and make sure important tasks are followed through. Before freelancing, I worked with Accenture, IBM Global Process Services, and ADP Philippines, where I developed a strong foundation in process management, documentation, reporting, and cross-team coordination. I can help with: • Email, calendar, meeting, and administrative support • Project tracking and remote team coordination • SOP creation and process improvement • CRM updates, lead tracking, and data cleanup • Reports, spreadsheets, trackers, and documentation • Sales call reviews and QA processes • Community and facilitator management • Onboarding and offboarding workflows • Stripe and ThriveCart transaction support • Customer and member communication • Video editing, captions, Canva, Mailchimp, and basic WordPress support Tools I have worked with include Google Workspace, Microsoft Office, Asana, Trello, Salesforce, HubSpot, Freshsales, Outreach, LinkedIn Sales Navigator, Stripe, ThriveCart, Mighty Networks, Mailchimp, Canva, Camtasia, Opus Clips, Hubstaff, Slack, ChatGPT, and Gemini. Clients rely on me because I am organized, detail-oriented, proactive, and dependable. I work well independently, communicate clearly, learn new tools quickly, and look for ways to improve systems—not just complete assigned tasks. If you need someone who can organize your backend operations, support your team, and keep important work moving, I would be glad to help.