Leo C.

Customer Success / Support / Manual QA / UAT Tester

With over 15 years of experience in Customer Service, I have developed a strong foundation in providing world-class customer experience. I have worked with US-based clients, including DISH Network, Barnes & Noble, Upwork.com, WedPics, Indiegogo.com, and TestRail. In addition to my customer service roles, I took on the position of Quality Assurance Specialist, which enhanced my skills in data analysis, customer satisfaction frameworks, and one-on-one coaching. I was responsible for monitoring the performance of newly hired customer support representatives and participated in their assessments during the training and nesting periods before they were endorsed to production. I also conduct weekly calibration sessions and training workshops with the customer support teams.