Leo C.
Customer Success / Support / Manual QA / UAT Tester
With over 15 years of experience in Customer Service, I have developed a strong foundation in providing world-class customer experience. I have worked with US-based clients, including DISH Network, Barnes & Noble, Upwork.com, WedPics, Indiegogo.com, and TestRail. In addition to my customer service roles, I took on the position of Quality Assurance Specialist, which enhanced my skills in data analysis, customer satisfaction frameworks, and one-on-one coaching. I was responsible for monitoring the performance of newly hired customer support representatives and participated in their assessments during the training and nesting periods before they were endorsed to production. I also conduct weekly calibration sessions and training workshops with the customer support teams.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $20k
Billed in all: $379,123$379k
$9.8k in the last 6 months
Across 3 contracts
Across 28 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #14TestRail152 freelancers · 🇵🇭 #3Top 9%🇵🇭#3 of 10
- #24User Acceptance Testing659 freelancers · 🇵🇭 #4Top 4%🇵🇭#4 of 55
- #34Atlassian Confluence604 freelancers · 🇵🇭 #3Top 6%🇵🇭#3 of 91
- #36Freshdesk1,321 freelancers · 🇵🇭 #12Top 3%🇵🇭#12 of 621
- #43Customer Engagement1,530 freelancers · 🇵🇭 #12Top 3%🇵🇭#12 of 653
- #43Customer Onboarding1,245 freelancers · 🇵🇭 #9Top 3%🇵🇭#9 of 228
- #74Slack3,033 freelancers · 🇵🇭 #19Top 2%🇵🇭#19 of 1,188
- #80Customer Retention2,511 freelancers · 🇵🇭 #17Top 3%🇵🇭#17 of 941