Arlyn L.

Healthcare administrative support from someone who understands the medical side. I'm a virtual assistant with a Bachelor of Science in Nursing and over 11 years of sales and customer service experience, including 10 years in the medical device industry, where I led a 20-person sales and patient education team and trained doctors' offices and patients on TENS and NMS devices. I've worked with U.S.-based clients since 2012, so I'm comfortable with time zones, expectations, and clear communication. I know how to talk to providers and patients, and I know how to keep an office running behind the scenes. WHAT I CAN DO FOR YOU • Patient and provider communication, including calls, follow-ups and email • Appointment scheduling and calendar coordination • Lead management and pipeline upkeep in GoHighLevel (GHL), with 1 year of hands-on use • Inbound lead screening and outbound calling • Inbox and email management • Medical and administrative data entry • Spreadsheet tracking and reporting in Google Sheets and Excel • Team training and supervision WHY CLIENTS WORK WITH ME ✅ Over 11 years of sales, customer service, and lead generation experience ✅ Working with U.S.-based clients since 2012 ✅ 10 years as a Senior Sales Team Leader, so I'm used to owning deadlines, training others, and keeping things organized without needing to be managed ✅ Nursing and caregiving training (Caregiving NC II, life support, pediatric and elderly care) ✅ Calm under pressure, detail-oriented, and quick to learn new systems ✅ Clear, patient communication that puts people first I'm a good fit for clinics, home health agencies, medical device companies, and healthcare practices that need a reliable, people-first assistant. Send me a message and tell me what's piling up on your desk.