Enrique Z.

A Customer Service Representative and Fraud Prevention Specialist that has a total of 5 years’ worth of experience handling chat, email, and fraud prevention campaigns in the BPO Industry. As a Customer Service Representative, I’ve spent most of my working experience assisting customers on different issues and concerns and if there’s one thing I learned after all these years, it’s efficient and excellent customer service that each and every one of my customers deserves. I also worked as a Fraud Prevention Specialist whose primary focus is to detect current and potential threats to a customer's account which requires you to be detail-oriented and a critical thinker. Through our intensive audits, I was able to create solutions to correct any flaws in our process that prevent critical data to be compromised. I am also well versed in Microsoft Office Applications since I personally handle and oversee reports that are sent on a daily and weekly basis to my previous clients. I’m also knowledgeable and well versed in Windows Operating Systems, macOS, Android, and iPhone OS. I’m always hungry for more knowledge that’s entailed to every work I do and always ready to take on any challenges head-on. I look forward to a and beneficial partnership between you and me.