Vanessa B.

I strive to be a friendly, loyal and very dedicated individual who is very ambitious to succeed in any given environment. Although I have very extensive experience in customer service and administrative/virtual assisting field, I love to learn, and I am always up to a challenge whenever the situation arises. I am a people person and I get along well with others, while also working efficiently on my own. I am seeking a position where I can grow, develop, and excel while giving my best to an employer. SCHOOLING MTI College (Certificate in Microsoft Office) La Porte High School ACHIEVEMENTS, SKILLS, AND ABILITIES  Quick Learner with a working knowledge of computer software, hardware, networking, operating systems, and security applications.  Outstanding communication skills: demonstrated background working well with co-workers and customers.  Proven and advance ability in multi-tasking, organization, troubleshooting, and problem-solving.  Ability to stay calm in high-pressure situations.  Ability to track forms and inventory. TECHNICAL KNOWLEDGE  MS Office (Word, Excel, Outlook, PowerPoint, Access, Publisher)  Online Programs (Google Docs, Box, DropBox, Sprout Social, Word Press, Helios)  Other Programs (Adobe, Mas 200, QuickBooks)  Ten Key 9851+ kph, Typing – 60+ wpm  Strong Internet Search Ability  Transcribing and Transcription editing  Data Entry  Multi-Line phones WORK EXPERIENCE Odesk (independent contractor) – (April 2013-Present) I work with many different clients as an independent contractor. I do many tasks some include; Internet research, invoicing, reviews, database building, fo​rm tracking, transcriptions and editing transcriptions, data entry, scheduling, marketing, and product description. Shopper (independent contractor) – (September 2010-Present) I work with many different agencies as an independent contractor. I go from one company to another company to evaluate the stores and employees to make sure the store is presentable and the employees are doing their jobs as they are listed in the instructions given. Advantage Staffing, Lake Charles, LA - Temporary Work - (April 2010 – August 2011) Calcasieu Parish School Board (Oct 2010-August 2010) – Clerk (Technology Help Desk) – Customer Service, Data Entry, telephone support, scan, fax, inventory tracking and stocking, generating work orders. Mcjunkin-Redman (April 2010 –June 2010) - Receptionist – customer service, filed, answered multi-line phones, and scanned. Mcjunkin-Redman, Galena Park, TX (February 2008 - June 2008) Sales Assistant / Expediter Sales Assisting - Assisted the sales staff with orders and customers. Enter orders and billed customers. Expediting – Made sure vendors and warehouse got orders out on schedule and kept customers updated on the progress of orders. Troubleshoot problems with orders and resolved them in a timely fashion. I also assisted in answering multi-line phone system. AmSpec Services, Galena Park, TX (September 2005- February 2007) Administrative Assistant /Cleaning Generated reports in Excel, invoiced, generated a 3 month revenue report, generated purchase orders, and ordered all supplies, inventory tracking, stocked inventory, generated employees time sheets, received and distributed mail, all general administrative duties, multi-lined phone system, customer service, bookkeeping, data entry, and cleaned office after hours. References available upon request