Luis Angelo B.

Need a reliable Customer Support Specialist who can handle your Shopify store, Zendesk tickets, and customer inquiries without constant supervision? I bring 15+ years of customer support experience and $100K+ in Upwork earnings, helping ecommerce and SaaS companies deliver fast, professional support through email, chat, and phone. 💡 Here’s how I can support your business: 💎 Phone Support ✦ Friendly, solutions-driven conversations that resolve issues fast and boost Customer Satisfaction. 💎 Email & Online Chat Support ✦ Quick, professional responses to every Inbound Inquiry that keep your customers happy and loyal. 💎 Order Fulfillment & Ecommerce Support ✦ From shipping labels to returns, I ensure smooth transactions that strengthen Customer Acquisition and retention. 💎 Team Management & Reporting ✦ Organizing workflows, managing agents, and providing actionable insights to grow your support operations. 💎 Helpdesk Setup & Process Optimization ✦ Whether it’s Freshdesk or Zendesk, I’ll configure ticket routing, macros, and automations to make your Customer Support more efficient. 💎 Virtual Assistance for Daily Operations ✦ Invoicing, refunds, collections, and more—so you can focus on strategy while I handle the details. 💎 Reputation & Review Management ✦ Proactive monitoring and engagement to turn customer feedback into opportunities for growth. 🔧 Other Tools I Work With: ✦ HubSpot ✦ Freshdesk ✦ Zendesk ✦ Zoho ✦ ShipStation ✦ Asana ✦ Trello ✦ RingCentral ✦ Microsoft 365 ✦ Slack, and more. 👉 If you’re ready to free up your time, delight your customers, and scale your business with reliable Ecommerce Support, let’s talk. If you need someone who can step into your support team quickly, communicate professionally, and keep your customers happy, send me a message. I’m available for both long-term support roles and short-term projects. — Luis Angelo 🌟