Alden Anne B.
VA | Customer Service| Administration | E-Commerce | Quality Assurance
During the 10 years of experience in the BPO industry, I have worked my way up from a Customer service Representative to a Quality Manager. I can make reports, Qualitative and Quantitative. Analyze data and provide a solution to reach your goals. I am proficient in English, Microsoft Office, Presentations and many more. I have worked as a Chat support Representative. I was able to handle as many as five live chats at the same time. We were required to respond to customers within a minute. I have handled an eCommerce customer support. I have been an Executive Virtual assistant for a year. I have managed a team of agents for lead generation and appointment setting campaigns. I have been a Hiring Manager for the same Lead generation and appointment setting campaign.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.2k
Billed in all: $144,371$144k
$2.7k in the last 6 months
Across 30 contracts
Earnings, last 30 days
Skill rankings: Top 7% in Microsoft Excel PowerPivot
Ranked by MRR among everyone on Upwork with the skill.
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- #73Microsoft Excel PowerPivot1,098 freelancers · 🇵🇭 #27Top 7%🇵🇭#27 of 299
- #153Call Center Management1,271 freelancers · 🇵🇭 #64Top 12%🇵🇭#64 of 484
- #516Recruiting4,153 freelancers · 🇵🇭 #169Top 12%🇵🇭#169 of 1,145
- #533Quality Assurance4,093 freelancers · 🇵🇭 #178Top 13%🇵🇭#178 of 1,315
- #542Executive Support5,288 freelancers · 🇵🇭 #221Top 10%🇵🇭#221 of 2,127
- #1,490Online Chat Support11,528 freelancers · 🇵🇭 #888Top 13%🇵🇭#888 of 6,897
- #1,548Email Communication14,124 freelancers · 🇵🇭 #849Top 11%🇵🇭#849 of 6,863