Juan Carlo E.

Hi, I’m JC! I’ve been a Technical Support Engineer for a few years, helping Linux systems, SQL databases, and SaaS platforms run smoothly. I started in tech support, so I know how to handle customers well, fix issues quickly, and keep systems reliable. I’m also growing into DevOps and Platform Engineering, learning CI/CD, automation, Infrastructure-as-Code, and observability. This means I can support your systems today and improve them for the future. Here’s the type of work I usually help with: * Linux administration and server troubleshooting * SQL debugging and performance tuning * Bash scripting to automate repetitive tasks * Log analysis and alert cleanup * Supporting SaaS apps in production * Incident handling and documenting fixes * Improving reliability and operational workflows I communicate clearly — no jargon unless needed. I take ownership, stay proactive, and focus on continuous improvement. If you’re a startup or SaaS company looking for someone dependable today who can grow into a DevOps/Platform role tomorrow, I’d love to help — whether ongoing, part-time, or long-term.