Jean D.

Hey! Thanks for visiting my profile. I have been in the Virtual world for almost 4 years. Expert in eCommerce, online store, eBay, and Amazon. I also know how to handle Shopify stores,s especially in dropshipping, answering emails, chat and confidence in taking phone calls. I have a background in basic photoshop and being Dispute Agent is a big plus for my experienced. You can also check my previous work to prove myself. Thank you and looking forward to working with you soon! As a Team Leader - I monitor the agent's progress to make sure everyone is productive. - Giving them an exact task or quota based on the number of hours they work for the company. - Creating modules and manuals for our training guide. - Accepting the supervisor calls from our agent. Make sure every customer is happy and ready to provide a positive review base on their customer experience. As a Virtual Assistant - Manage all the tasks given within a day - Provide accurate details and maintain all the files in sequence. - Gain more knowledge and help the company to grow. - Sending a daily report to the client. Customer Service - Assists all the customers with any concerns that they have. - Provide the return and refund based on the company policy - Make the customer happy and gain more positive feedback from our social media. - Manage all the orders using the platform (Shopify, Seller Central, eBay, etc) Order Processing - Process the orders using Dropified or Oberlo - Process manual orders by using the export orders in Shopify and send them to our supplier - Manual Tracking upload using the tracking number from our supplier - Negotiating the price with our supplier and finding the best supplier with cheaper but quality products (Dropshipping) Collection Agent - Call the customer to make sure their account is outstanding and out of the collection. - Offer to waive some of the late fees to encourage the customer to pay their debt. - Educated them about the credit score for paying their balance. - Help the customer to settle their account by providing some instalment fee. Dispute Agent (PayPal and Stripe Chargeback) - Checking all the number of disputes - Send appropriate evidence to win the chargeback. - Record all the emails from the customer as evidence. - Email and solve the case as much as possible to the customer close the case. - Creating a report for win and loss cases.