Jan Therese C.

Customer Success & Ops Manager | AI Automation

I bring a wealth of experience garnered through successful projects on Upwork, where I have consistently delivered exceptional support services to clients. My profile highlights include: 1. Completed over 20 projects with a 100% Job Success rate with over 20k hours worked. 2. Demonstrated expertise using various tools and platforms, including Zendesk, Gorgias, Reamaze, Shopify, Hubspot, Help Scout, and many others, improving client efficiency and customer satisfaction. 3. Maintained a Top-Rated Plus status on Upwork, reflecting my commitment to delivering high-quality work consistently. My diverse employment history spans multiple industries and roles, equipping me with a well-rounded skill set that can contribute significantly to any team or project. I specialize in streamlining workflows for eCommerce startup companies, contributing to the success of businesses ranging from small startups to those achieving seven-figure revenues. I have helped clients hire, train, and supervise customer support teams, consistently ensuring they hit all goals and objectives. Known for being well-spoken, friendly, and persuasive, I excel in handling customer objections and closing deals effectively. I thrive in fast-paced environments and am adept at managing multiple projects simultaneously, all while maintaining a high level of initiative and autonomy.