Janela V.
Customer Service Manager | Email Support | Chargeback | Trust & Safety
My Upwork profile proves my reliability and credibility - a Top Rated Plus freelancer with 20,000+ hours worked. I've been using Zendesk from my first Upwork (then, oDesk) job until now. I also have experience using Help Scout, Slack, Jira, LiveChat, Shopify, WooCommerce, Eventbrite, Google applications and more. I'd be happy to be your partner in making an impact on customer service. I have worked for a craft beer company, a swimwear company, a general online store, a ticket reseller, an events company and a crowdfunding platform as Email Support, Virtual Assistant, Live Chat Operator, and Crowdfunding Strategist. All of these helped me grow in the Customer Service field. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help my client achieve 'our' business goals through efficient and quality services.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $424,780$425k
$7k in the last 6 months
Across 24 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
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