Peters O.

I am passionate about creating continuously great customer experiences. I am an organized and task-oriented person with problem problem-solving capabilities. I am an enthusiastic, reliable team player. I have worked in a fast-paced environment and developed the ability to work unsupervised and meet deadlines. Through my years in customer service, I have developed excellent communication skills and rapport building. I strongly believe in fully understanding customers' needs through active listening in order to achieve customer satisfaction. I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I have good knowledge of Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet. And I am very proficient in Zendesk. I take pride in everything I do and I guarantee the highest quality of work within my power if you hire me. I always demand the best from myself when it comes to excellent service delivery.