Ramone B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Thank you for considering my proposal and viewing my profile. My Working Genius - TE (Tenacity, Enablement) With over 13 years of remote work experience and over 19,000 hours logged on Upwork since 2013, I bring a proven track record of reliability and efficiency to every project. Having supported over 10 prominent E-commerce companies, I am experienced with high-stress encounters and escalations. I require minimal training and I can immediately add value to your team. My core expertise includes but are not limited to: Creating and or fine-tuning your SOPs, CRs and FAQs for efficiency which ensures faster positive resolutions that also boosts morale and productivity for agents and plus it boosts trust and satisfaction for customers. Omnichannel Support: Managing email, live chat, and VOIP calls using systems like HubSpot, Zendesk, HelpDesk, AirCall, HelpScout, Sirportly, and RhinoSupport among others. CRM & Billing: Processing orders, refunds, cancellations, account adjustments and manually creating customer accounts when systems fail via SugarCRM, Limelight, Recurly among others. E-commerce Operations: Locating inventory, Managing shipping, returns coordination, product pricing/listings, and customer onboarding. I am highly self-managed, I pride myself on my time management and I consistently meet deadlines. I am looking for long-term roles with room for growth and yes I’d love to chat about how I can help streamline your customer support or just to fit in to your well functioning team. Thank you for your time.