Ramone B.

Ramone Berch

Thank you for considering my proposal and viewing my profile. With over 13 years of remote work experience and nearly 19,000 hours logged on Upwork since 2013, I bring a proven track record of reliability and efficiency to every project. Having supported over 10 prominent E-commerce companies, I am experienced with high-stress encounters and escalations. I require minimal training and can immediately add value to your team. My core expertise includes: Omnichannel Support: Managing email, live chat, and VOIP calls using HubSpot, Zendesk, AirCall, HelpScout, Sirportly, and RhinoSupport plus more. CRM & Billing: Processing orders, refunds, cancellations, and account adjustments via SugarCRM Limelight and Recurly plus more. E-commerce Operations: Managing shipping, returns coordination, product pricing/listings, and customer onboarding. I am highly self-managed, I pride myself on my time management and I consistently meet deadlines. I am looking for a new long-term role with room for growth and yes I’d love to chat about how I can help streamline your customer support.