Desiree D.

Customer Service Maven with E-commerce and Training Experience

I am a seasoned customer service and e-commerce professional with over 15 years of experience supporting businesses across the customer service, administration, and hospitality industries. I specialize in omnichannel support, order fulfillment, and virtual assistance, with a proven track record of handling everything from live chats and emails to supplier coordination and Shopify management. I’m highly organized, adaptable, and detail-oriented—comfortable working independently while staying proactive in solving problems and ensuring an excellent customer experience. I’m proficient in Shopify, Zendesk, Gorgias, Tidio, Extensiv 3PL, MS Office, Google Suite, and various communication tools, and I bring a strong foundation in Excel for data tracking and reporting. If you’re looking for a reliable, self-sufficient support professional who can keep your operations running smoothly and your customers happy, I’d love to help your team succeed.