Ivy F.

I’m an experienced Training Manager and Administrative Support Professional with nearly 20 years of experience in administration, data management, and operational support, including more than 6 years in the Australian VET sector. As a Training Manager, I have strong experience in training operations, academic management, enrolment, student progression, learning plan development, and team leadership. I’m also experienced in RTO compliance, quality assurance, policy and procedure development, and continuous improvement, with a strong focus on quality and regulatory requirements. I have extensive hands-on experience managing aXcelerate, including courses, cohorts, sessions, assessments, learning plans, templates, resources, certificates, student progress, enrolment data, and reporting. I also have experience with Moodle, Wisenet, PRISMS, CRM systems, and project management platforms. My Core Skills ✅ Administrative & Virtual Support ✅ Data Entry & Data Management ✅ Web Research ✅ Training & Academic Administration ✅ Enrolment & Student Data Management ✅ LMS/SMS Management ✅ Learning Plan & Course Administration ✅ Document & Report Preparation ✅ Quality Assurance & Data Checking ✅ Process, Policy & Procedure Development ✅ Canva Graphic Design Tools & Platforms ✅ Microsoft Office: Excel, Word, PowerPoint ✅ Google Workspace: Docs, Sheets, Calendar, Slides and Sites ✅ LMS/SMS: aXcelerate, Moodle, Wisenet ✅ PRISMS ✅ CRM: Salesforce, Freshdesk ✅ Project Management: Basecamp, Trello ✅ Canva I’m organised, reliable, detail-oriented, and a quick learner who can work independently or as part of a team. I take pride in delivering accurate, high-quality work and adapting quickly to my clients’ systems, processes, and requirements. If you need someone who can provide reliable administrative support, accurate data management, training administration, LMS support, or VET-related assistance, I’d be happy to help.