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Mariana V.
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Mariana V.

Customer Service and Technical Support Expert

I believe that any business success can be assessed with their customers’ satisfaction. If you are selling a service or a product, and you have a good support system, you will earn your customers’ loyalty, making them come back for more of that great experience whenever they need it. I believe that being a support agent gives you the opportunity to make life easier for those who are having problems, and I’m always happy to help and make the other one feel safe, and that they can count on me when they have questions or problems. I enjoy working as support agent, because every day is different, you get to help a lot of people about different kind of problems and this keeps me motivated. I have experience in different industries and different support needs, and I’m eager to learn what’s needed about new projects.

🇲🇽Puebla, Mexico$15/hr100% JSS5.00 (27)Since Mar 2013

Earnings and projects

MRR
$2.2k

Last 6 months ÷ 6

World#19,408 / 412k
🇲🇽Country#244 / 3,563
Revenue, last 30 days
$3k

Last 6 months: $13k

World#12,689 / 412k
🇲🇽Country#149 / 3,563
Total earnings
$208k

Billed in all: $221k

World#14,398 / 412k
🇲🇽Country#110 / 3,563
Per project
$7.2k

$4.5k in the last 6 months

World#23,612 / 412k
🇲🇽Country#322 / 3,563
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇲🇽Country#414 / 3,563
Projects in all
29

Across 39 contracts

10% fixed90% hourly
World#100,215 / 412k
🇲🇽Country#486 / 3,563

Earnings, last 30 days

$221k+$3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$218k$220k$222kOct 8Oct 23Nov 7

Skill rankings: Top 0.84% in Manage Etsy Site

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Manage Etsy Site359 freelancers · 🇲🇽 #1Top 0.84%
  2. #84Helpdesk1,033 freelancers · 🇲🇽 #2Top 8%
  3. #109Communication Etiquette1,807 freelancers · 🇲🇽 #4Top 6%
  4. #240Customer Satisfaction3,986 freelancers · 🇲🇽 #4Top 6%
  5. #285Phone Support5,089 freelancers · 🇲🇽 #8Top 6%
  6. #368Zendesk5,908 freelancers · 🇲🇽 #8Top 6%
  7. #556Online Chat Support11,527 freelancers · 🇲🇽 #10Top 5%
  8. #575Technical Support11,267 freelancers · 🇲🇽 #13Top 5%