Christophe B.

I run short-term rental operations remotely so owners and property managers don't have to — guest messaging, reservations, pricing and cleaning coordination, written in English, French and Spanish. Top Rated Plus · 100% Job Success · 27,000+ hours · 260+ contracts · 9+ years on Upwork. Since 2022 I've been the remote operations backbone of a Canadian real estate agency, handling guests, tenants, owners and contractors every day. WHAT I HANDLE FOR YOU - Guest communication before, during and after the stay — fast, warm, focused on 5-star reviews - Airbnb, Booking, Vrbo & Expedia listings, calendars and reservations - Dynamic pricing and availability with PriceLabs - Check-in/check-out coordination, cleaning and maintenance dispatch - Problem resolution, refunds, escalations and review management - Corporate and long-term bookings, lease administration, reporting TOOLS I USE DAILY Mews · PriceLabs · RoomCloud · Akia · Airbnb · Booking · Vrbo · Expedia · Zoho Desk · QuickBooks · Slack · Google Workspace · Excel LANGUAGES - Written: English, French and Spanish — guest messages, emails, chat and tickets - Phone & video calls: French and Spanish International guests get answers in their own language — fewer misunderstandings, fewer issues, better reviews. ALSO AVAILABLE - Virtual assistance: inbox and calendar management, data entry, spreadsheets (Google Sheets, Excel), document preparation, research, invoicing follow-up (QuickBooks) and process/SOP documentation - Customer support & back-office by email, chat and tickets in EN/FR/ES (phone support in FR/ES) - Translation EN/ES → FR, native French — including review and post-editing of AI translations so they read naturally I work best as a steady, long-term part of your team. Tell me how many units you manage and which platforms you use, and I'll show you how I'd take the guest side off your plate.