Danielle F.

US Based, 100% Job Success, Upwork Top Rated! With a strong background in management, customer service, and technical support, I help you with your customer and user base so you can focus on other parts of the business. I help eCommerce and SaaS businesses with: 📌 Addressing customer questions and issues with expediency and attention to detail via email and chat through ticketing/CRM systems such as Zendesk, Gorgias, Reamaze, Intercom, GrooveHQ, Freshdesk, Helpshift, Hubspot, Amazon, and Etsy 📌 Reviewing and responding to chargebacks/disputes via Stripe 📌 Reviewing comments/threads and engaging with audiences on Facebook, Twitter/X, Instagram, TikTok, Discord and webinars 📌 Tracking performance at a team and individual level 📌 Building out knowledge bases 📌 Developing and executing training programs for new customer service team members "Danielle impressed us with her work ethic, attendance, communication, flexibility, and assistance to others. She is highly skilled, and any firm would be lucky to have her part of their team." "Danielle was very professional and courteous in the duration of our employment together. She handled an overwhelming number of customer service inquiries each day without complaint." The above testimonials are from past clients of mine and show that I am a hard-working customer service and technical support specialist who will go above and beyond for your company and your customers/users. The next step is to send me a message to get a more specific scope of your company's unique needs..