Mary Ann G.

To share my knowledge and expertise that can be an asset of an employee and the company. To work in a company/client that very much value their employees by recognising their exceptional skills in handling task assigned. As a Supervisor, my primary aim is to share my expertise to benefit both our employees and the company. I am dedicated to working with organizations that truly value their employees, recognizing and leveraging their exceptional skills in task management. In my role as a Project Trainer in the BPO industry, I focus on delivering an excellent customer experience. I enhance the communication skills of new hires and refine their customer interaction techniques. Additionally, I facilitate Product Specification training to ensure agents are well-versed in program processes. My responsibilities include one-on-one coaching to provide targeted feedback, helping agents improve and maintain their performance. I also oversee call monitoring and manage various administrative tasks such as completing daily time reports, handling tool access requests, and updating training modules. Furthermore, I have experience in content moderation, including reviewing user profiles for potential fraud and ensuring compliance with company terms of service.