Joneth A.

Client Success Manager | Digital Marketing & Virtual Assistant | CHRA

Client Success Manager | Digital Marketing Account Manager | Client Relations I’m a Client Success and Operations professional with 15+ years of experience in client management, customer service, digital marketing, sales, legal intake, and business operations. I specialize in building strong client relationships, managing accounts, coordinating teams, and ensuring projects and client requests are handled efficiently and professionally. My digital marketing experience includes working with Google Ads, Meta Ads, social media campaigns, and marketing performance reporting. I’ve worked directly with clients and internal teams, serving as a primary point of contact, providing campaign updates and recommendations, managing client expectations, and supporting retention and account growth. My key strengths include: Client Success & Account Management Digital Marketing & Google Ads Meta Ads & Social Media Marketing Customer Retention & Relationship Management Project & Operations Management Client Onboarding & Legal Intake CRM Management — Salesforce, GHL & Zoho Real Estate Coordination Reporting, Analytics & Process Improvement I’m proactive, organized, dependable, and comfortable working with U.S.-based clients and remote teams. My goal is simple: make sure clients feel supported, informed, and confident that their business is in good hands. I’m also a 4th-year BS Psychology student and a Certified Human Resource Associate (CHRA™), with additional training in Lean Six Sigma and workplace-related skills.