Joel D.

I am a call center professional with over 10 years of experience delivering high-quality customer support and improving customer experience across multiple industries. I have supported customers through voice, email, and chat, handling technical and billing inquiries while consistently meeting quality and performance standards. Beyond frontline support, I have extensive experience in training, quality assurance, and process improvement, helping teams improve efficiency, knowledge retention, and customer satisfaction. I work well with cross-functional teams to identify gaps, optimize workflows, and implement sustainable improvements. Core Expertise Customer Service & Customer Experience (CX) Technical & Billing Support Training, Quality Assurance & Coaching Process Improvement & Learning Development CRM & Support Tool Management Tools & Platforms Salesforce Zendesk Kustomer Medallia / Stella Connect Siebel RMS & Backbone Lead Generation & Outreach Campaign Management LinkedIn Sales Navigator Skylead HubSpot Shopify Captain Data Lemlist Notion Apollo .io DropContact ContactOut Snov . io SmartLead Email verification tools: Bouncer, ClearOut, ZeroBounce, NeverBounce I’m detail-oriented, reliable, and focused on delivering measurable results—whether that means improving customer satisfaction, streamlining processes, or driving lead generation campaigns.