Claire Therese B.

Need a reliable professional who can support your customers, recruit top talent, and help your business run smoothly? With over 10 years of experience in customer support, I help businesses deliver exceptional customer experiences while building high-performing teams. Throughout my career, I have supported customers and clients across various industries, including telecommunications, SaaS, healthcare, marketplace platforms, and mobile applications. I am experienced in handling customer interactions through phone, email, chat, and SMS/text support, ensuring timely resolutions while maintaining a positive customer experience. Customer Support Expertise ✔ Customer Support (Phone, Email, Chat, SMS/Text) ✔ Technical Support & Troubleshooting ✔ Billing Inquiries, Refunds & Dispute Resolution ✔ Customer Retention & Account Management ✔ High-Volume Support Operations ✔ Quality Assurance & Process Improvement ✔ Escalation Management, Dispute & Mediation ✔ Data Entry & Transcription In addition to customer support, I have nearly 9 years of experience in full-cycle recruitment and talent acquisition, partnering with clients worldwide to identify and hire top talent. Recruitment & Talent Acquisition Expertise ✔ Candidate Sourcing (LinkedIn, Indeed, Upwork, Social Media, and other platforms) ✔ Resume Screening & Candidate Evaluation ✔ Phone & Video Interviews ✔ Client Consultation & Requirements Gathering ✔ Interview Coordination & Scheduling ✔ Candidate Pipeline Management ✔ Onboarding & Recruitment Administration I am proficient in Salesforce, Zendesk, Slack, Google Workspace, Microsoft Office, LinkedIn Recruiter, Indeed, Workable ATS, and Upwork Talent Marketplace, and I quickly adapt to new tools and processes. What sets me apart is my ability to combine customer support, recruitment, and client relationship management into one versatile skill set. Whether you need a dedicated customer support specialist, an experienced recruiter, or an operations-focused team member, I bring professionalism, initiative, and a commitment to delivering results. Let's connect and discuss how I can help support your business goals.