Rose Ann S.

Human Resources Analyst Customer Service Rep./Data Encoder/Logistics Staff Working for more than 10 years in a trading company. Dynamic professional with expertise in customer service, procurement, and logistics, leveraging a proactive and detail-oriented approach to achieving business goals. Skilled in managing end-to-end processes, enhancing operational efficiency, and fostering customer satisfaction. Known for being resourceful, collaborative, and results driven. 10 Years of Proven Strategies for Influencing Outcomes and Driving Success • Utilize expertise in Oracle and Qlik Sense to enhance pricing strategies, ensuring accuracy and profitability through data-driven decision-making. • Resolve customer issues efficiently and implement proactive communication strategies to boost satisfaction and loyalty scores. • Streamline procurement by optimizing supplier contracts, inventory levels, and logistics for cost savings and timely delivery. • Leverage KPI reporting and data analysis to identify trends, forecast demand, and recommend actionable insights for organizational growth. • Drive automation and process accuracy using SAP, Salesforce, and Power BI, empowering teams with tech-focused workflow improvements. • Apply Lean Six Sigma and ISO 9001:2015 knowledge to lead quality audits, streamline operations, and ensure compliance with global standards. • Enhance remote operations through advanced data management, SEO strategies, and online customer engagement for improved virtual assistance efficiency.