Joel L.

Research Specialist/Technical Support

As Computer Science graduate, I started my career as data encoder and was immediately promoted as P.O.S (Point Of Sale) Assistant Supervisor in now the largest retail store in our Country. I was then hired as a Call Center agent by America Online, Inc. handling Technical issues and became one of the first Senior Agent in the company. Some of my recognition and achievement in AOL was getting the first perfect score in Knowledge and Courtesy from a combined 1 week survey from our customers, composing and sharing my own canned response, and perfect attendance. After my stint with AOL, i was hired as QA/Support at Thesis Int'l Maanagement Corporation and promoted as Engagement Manager more than a year after. Under me are at least 50 employees and multiple clients like Mayvien.com, Live Auctioneer, Conde Nast, DroneBase.com, Made.com, Baypoint Benefits etc. Task we do is data mining, email campaign and managing business-customer relationship using different types of CRM Softwares (SalesForce, SalesLoft, PipeDrive and YesWare).