Vanessa O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Customer Experience, Client Operations, and Virtual Assistance professional with 19+ years of experience across BPO, fintech, solar energy, sales support, administrative operations, and remote client support. I help businesses stay organized, responsive, and efficient by managing customer communication, email and calendar support, CRM updates, documentation, data entry, follow-ups, project coordination, and daily operations. I have experience supporting clients through voice, chat, email, ticketing systems, and CRM platforms such as Salesforce, HubSpot, Zendesk, Zoho, Sunbase, Aurora, EnFin, and GoHighLevel. I also have Freight Broker / Freight Virtual Assistant training covering freight terminology, shipment life cycle, load information review, quoting, booking, dispatch support, track and trace, delivery completion, dispute handling, load closing, TMS booking, carrier comparison, freight class review, and LTL, FTL, PTL, and Volume load types. My background includes supporting 120+ residential solar projects monthly, leading remote teams, coordinating with clients and internal departments, improving documentation accuracy, and ensuring tasks move forward until completion. My Core Skills: ▪ Customer Support: Voice, Chat, Email ▪ Virtual Assistance & Administrative Support ▪ Freight Virtual Assistant Support ▪ Freight Quoting, Booking & Track-and-Trace ▪ Client Services & Account Support ▪ Email & Calendar Management ▪ CRM Updates & Data Entry ▪ Project Coordination & Operations ▪ Documentation Review & Reporting ▪ Remote Team Coordination ▪ Process Improvement & Quality Assurance ▪ Broker, Carrier, Client, and Stakeholder Communication Tools & Systems: ▪ Salesforce, HubSpot, Zendesk, Zoho ▪ Sunbase, Aurora, GoHighLevel, EnFin ▪ Google Workspace, Microsoft Office Suite ▪ Freight VA Training: TMS booking, shipment lifecycle, load review, carrier comparison, freight class, quoting, booking, dispatch support, and track-and-trace ✨ With nearly two decades of experience, leadership background, and freight operations training, I am ready to help businesses improve communication, organize workflows, support customers, and keep daily operations running smoothly.