April A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Rockstar E-commerce VA | Senior Customer Service Specialist | Inbox & Operations Pro Are customer emails piling up? Tired of chargebacks, messy inboxes, and inefficient processes slowing you down? Let me step in and turn your customer service into a well-oiled machine — so you can focus on growing your business. With years of experience as a Senior Customer Service VA, I specialize in building structured workflows, analytics systems, and smart strategies that drive real results. I've also set up ticketing systems from scratch, helping businesses streamline their support and scale with confidence. I'm your all-around solution for efficient and reliable e-commerce support. I can help you with: ✅ High-volume email/ticket management ✅ Ticketing system setup and optimization ✅ Data entry and reporting ✅ Customer service SOPs & flow design ✅ Disputes, chargebacks & PayPal claims ✅ Order tracking, returns, exchanges, and refunds ✅ Dropshipping support & product listing ✅ Admin tasks & store reviews ✅ Supply Chain Management 🛠 Tools & Platforms I Use: Slack | Monday.com | Zendesk | Gorgias | Zoho | Shopify | Trustpilot | Canva Google Sheets | Excel | Outlook | Disputifier | Service Points | PayPal | Outlook| Gsuite Why Work With Me? I bring a calm, efficient, and proactive approach to customer service. I’ve managed up to 200+ emails a day and know how to keep customers happy and operations running smoothly. Let’s take the stress out of support! message me and let’s get your backend sorted today.