Jose III T.

Customer Support | Technical Support | Operations | Team Leadership

Top Rated Plus Customer Support and Operations Specialist with 20+ years of experience helping startups and established businesses deliver exceptional support across phone, email, chat, SMS, and technical support while improving day-to-day operations. I've spent most of my career solving customer and technical issues directly, and along the way I've also led frontline teams when the role called for it. My focus stays the same either way: resolve the issue, improve the process behind it, and leave things better than I found them. That shows in the numbers: 100% Job Success, $100K+ earned on this platform, and over 9,000 hours worked across 8 contracts, including a three-year engagement with one client as their first freelance Customer Service Officer. Here's where I can help: ✔ Customer support through chat, email, phone, SMS, and ticketing platforms ✔ Software, application, and account support ✔ Appointment scheduling, customer follow-up, and CRM management ✔ Operations coordination, process improvement, and quality assurance ✔ Reporting, performance monitoring, and operational analysis One of my strengths is quickly learning new products, industries, and workflows, allowing me to become productive with minimal ramp-up time. I'm comfortable working with Salesforce, Zendesk, HighLevel, Excel, and Google Sheets, and I use AI tools such as ChatGPT, Claude, and Gemini to research information, troubleshoot issues, improve documentation, and work more efficiently. Whether I'm supporting customers directly, improving operations, or leading a frontline team, I take ownership, communicate clearly, and follow through until the job is done.