Carla E.

I've been with the BPO industry for over 6 years. I worked as a Customer Service Representative under Sprint for over two years and about a 2 years with Dell as a level 2 support handling software and hardware issues, making follow ups through email and troubleshooting PC base configuration. I also had some appointment setting, call out-bounding jobs with lead generation and minimal SEO projects outside Upwork. With some basic knowledge about WordPress and Travel Writing. I've been with an IT company for 8 years as a System Administrator that has given me the opportunity to handle Level 1-2 technical issues such as 365 Microsoft issues, active directory and network server issues. I'm a technical savvy person. I got in-charge as well in giving calls to vendors and 3rd party services in order to fix some client's software, hardware issues and phone system issues like vonage, 8x8 and ring center to ensure that our clients will get the best service they deserve. I'm a superstar in giving customer service experience. Ensuring that my clients are fulfilled and satisfied with my services is my best asset. I can definitely work with minimal provision. I am pretty flexible with respect to working hours. Deadlines and quotas are sacred for me and I will review your content multiple times in order to get a job well done and to exceed your expectations. Looking forward to be part of your business!