Alice Rose L.

Technical Customer Support | SaaS & Helpdesk Support | Amazon Expert

I’m a customer-focused Technical Support & Operations professional with 19+ years of experience helping businesses support their customers, solve complex problems, and improve day-to-day operations. My background spans technical customer support, SaaS platforms, eCommerce, and team leadership, where I’ve worked closely with both technical and non-technical users. I specialize in translating complex systems into clear, practical solutions, whether that’s troubleshooting an issue, walking a client through a feature over the phone, or following up to ensure everything works as expected. I’ve supported customers through chat, email, and phone, managed ticket queues, documented solutions thoroughly, and collaborated with cross-functional teams to resolve issues efficiently. I’m comfortable working with tools like Zendesk, Intercom, CRM systems, web-based platforms, and SaaS applications, and I pick up new software quickly. While much of my experience comes from customer support and operations, my core strengthsare problem-solving, communication, organization, and customer empathy. I enjoy working with growing teams, startups, and business owners who need someone reliable, proactive, and easy to work with. What you can expect when working with me: - Clear, friendly, and professional communication - Strong ownership of tasks from start to finish - Comfort speaking directly with customers or clients by phone - Organized documentation and timely follow-ups - A team player mindset focused on your business goals If you’re looking for someone who can jump in, learn fast, and represent your business with care and professionalism, I’d love to connect. 📩 Available for short-term projects or long-term support Expertise/Tools: SalesForce, Zoho CRM, Intercom, Talkdesk, Asana,Trello, HelpCrunch, MS Excel, Google Sheets, Basic Admin Skills, Data Entry Typing, Customer Service, Email/Chat/Phone Handling, Technical Support, Data Mining, Shopify, Whiplash, Amazon Seller Central, Freshdesk, Freshcaller, Shipbob, FB & Instagram Engagement and Content, Slack, Zoom, Google Meeting, Zendesk, Hubspot, Jira, Clever, SaaS, Classlink, OneRoster, Sync Setup, Application and Data Support Specialist