Mark Christian R.

Senior Customer Service - Property Management-Phone-Chat-Email Support

A dedicated and detail-oriented professional with strong experience in Property Management, Customer Service, and eCommerce Support. I help business owners, landlords, and online sellers manage daily operations smoothly and keep their clients and customers happy. With several years of hands-on experience, I’ve supported both Shopify-based stores and property management companies by handling customer inquiries, coordinating maintenance work, and ensuring smooth communication between all parties involved. Property Management Tasks: Tenant and guest communication (Airbnb, long-term rentals) Scheduling and coordinating maintenance or repairs Following up with contractors and suppliers Managing property documentation and reports Customer Service & eCommerce: Responding to customer inquiries via email or chat Processing refunds, replacements, and tracking orders Managing Shopify backend, updating order info, and handling post-purchase support Filing claims for damaged items and coordinating with logistics partners Tools Used: Shopify | Airbnb | AppFolio | Zendesk | Gorgias | Trello | Asana | Google Workspace | Excel | Ring Central | Dialpad |Grasshopper | Let’s work together to provide outstanding service and seamless operations for your business!