Matthew C.

Employment Jamaica Broilers Group Limited. McCook’s Pen, St. Catherine April 2017 – August 2019 System Support Technician • Advanced troubleshooting • Performed onsite analysis, diagnosis and resolution of complex hand held and mobile device problems for end users. • Recommended and implemented corrective solutions, including offsite repair for remote users as needed. • Assisted staff members in finding solutions to technical problems • Installed RAM in Servers • Configured IDrac and Static IP Addresses on servers • Installed Windows Server on Server machines • Used SCCM software to: Deploy a custom image of the operating system Push installations of software Remotely connect to and assist users with issues Jamaica Broilers Group Limited. McCook’s Pen, St. Catherine (876)943-4376. November 2016 – April 2017 Intern • Investigated and analyzed network related incidents • Researched and recommended UPS systems • Advanced troubleshooting • Diagnosed and repaired computers • Assisted staff members in finding solutions to technical problems Accent Marketing 65 Knutsford Boulevard Kgn.5, 2012 - 2013 Engagement specialist • Update and create on average 75 accounts per day • Resolved Customer issues by: Led customers through troubleshooting steps Advised costumers on features and operations of Panasonic products Advised customers on certified servicers in local areas • Market accessories of Panasonic products by using the life style selling method Azmart 33 East Kings House Road, Kgn.6, 2009 - 2011 Data Entry Clerk • Responsible for data entry and data identification of goods • Verification of purchase orders and corresponding invoices • Information management • Pricing of local goods Joy Town Community Development Foundation (JTCDF) 4 1/2 Camp Road, Kgn.4, 2007 – 2008 Manager of Special Projects and Investments • Purchased and maintained computers and computer accessories • Conducted weekly meetings concerning state of computers • Supported project managers through different digital presentation methods (Such as video production) Market Traders Institute Shop 34 New Kingston Shopping Centre, Kgn.5 2006 - 2007 Sales/Customer Service Executive • Sold on average 25 packages of trading software per month. (Cost per unit $2750.00 USD) • Made 250 cold calls per day. • Followed up on new leads and referrals. • Participated in marketing and promotional events such as trade shows and expos. • Prepared presentations and sales contracts • Organized training seminars • Assisted in the coaching of customers to use trading software. • Followed up on new leads and referrals. • Managed the financial accounts of customers. Education Gomex Institute of Technology, 19 Parkington Plaza, Kgn 10. 2015 - 2017 • A+ • Network+ • Server+ • CSS Infoserv Institute of Technology, 12 Dominica drive Kgn. 5 2003 • Certificate in computer mechanics 1.